In the broadest sense of the word a SaaS application is a web-based software application empowered by a SaaS business model. That means that if we only observe the application itself, it has little difference with a regular or free web-based software application. It is the business model that counts and what makes it SaaS. But because of that business model and the way a SaaS application is used and developed, design-wise there are substantial differences from a standard web-based software application.
The software should:
Be multi-tenacity
The same program must be able to be used by different customers, from single individuals to large corporations.
Incorporate shared services
It should be able to link up to other services available online. For instance, when a SaaS company offers web statistics as a service, it should be able to access other programs that enable it to monitor the activities on the website, database and many others. The customer should be able to link services together as a whole.
Have a feedback mechanism
To increase user friendliness the software should always have a built in feedback mechanism to help customers, and also the software itself, report problems or difficulties encountered while using the program.
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Comment by web master — May 9, 2009 @ 1:14 pm |